You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. Customers will be responsible for return costs on any international orders.
Items must include original tags and/or original box. All items must be unworn, unwashed, unused; free of smoke smell, pet hair, etc. Please try all products in a dry carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus tax (if applicable) will be refunded.
Contact us at buildalogcabin@neolithicarch.com for questions related to refunds and returns.